Shipping
We do our best to ship orders Within 1 business day. (Firearm/NFA items may take longer depending on Form approvals)
We cannot combine multiple orders into a single shipment. We also cannot add or remove items from an order - the only option is to cancel it and place a new one.
Please pay special attention to the Warranty and Returns information below as it pertains to third party products that we offer.
We do not guarantee shipping service estimated times. We do not offer refunds on shipping cost for delays or late deliveries from carriers since these are outside our control.
Warranty
Customer satisfaction is the cornerstone of our company. We want you to be 100% satisfied about your purchase from SLG Defense.
Please email sales@slgdefense.com or use our contact form to let us know that you need an RMA. When you ship us the item be sure to write the RMA number on the outside of the box and include your contact information so we can look up the order and process it in a timely manner. Please be sure to record the tracking number for the package to verify it arrives.
Products that we carry that are made by another manufacturer, are subject to their warranty and service policies please contact the original manufacturer for warranty/repair services.
Returns
Returns are accepted at our sole discretion. You are responsible for return shipping costs. Additionally, the original shipping cost will be deducted from the refund (this includes "free" shipping as well - we still paid for postage to mail it to you).
If you decide to return something, please email sales@slgdefense.com with your order number and then we will issue you an RMA. When you ship us a return be sure to write the RMA number on the outside of the box and include your contact information or a copy of the original packing slip so we can look up the order and process the return in a timely manner. It may take up to 2 weeks after we have received your RMA to process it.
All items must be returned in their original packaging and as they shipped from SLG Defense.
Products that SLG Defense sales are subject to a 20% restocking fee unless otherwise stated elsewhere on the site.
NFA, FIREARM and Optic items are new and are sold as-is unless otherwise stated on the site. Returns will not be accepted on these items.